HOW WE RANK PROVIDERS
35% CUSTOMER CARE
Our customer service score, which makes up 35% of our overall rating, is comprised of aggregate customer service ratings from Insure.com, J.D. Power and Consumers’ Checkbook Auto Body Shop. Our score is reflective of the overall customer experience.
20% VALE ADDED FEATURES
The small things add up when it comes to being happy with your insurance provider. To arrive at a score for this section, we look at policy fees, online quote availability, online payment features, accident claim availability, call center support, and roadside assistance.
30% SAVINGS POTENTIAL
When calculating our affordability score, which makes up 30% of our overall rating, we look at several factors, including average premium amount per carrier and discounts or advantages offered by individual auto insurance providers.
15% FINANCIAL STABILITY
An insurance company is only as reliable as their ability to pay out on claims, that’s why we’ve made our financial stability score a 20% factor of our overall rating. We aggregate ratings from prominent, insurance-focused financial analysis agencies, such as A. M. Best.